Important Information
Policies
To help make your stay at Oak Ray Regency Hotel in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in information | Family-friendly stay | Cancellation terms | Guest requirements | Hotel guidelines
Check-In and Check-Out
Check-in generally begins during the afternoon, while check-out is completed before midday. Guests should confirm exact timings through their reservation details.
Identification Requirements
Valid government-issued identification is typically required at check-in, along with the payment method associated with the booking.
Payment Information
Payment and deposit requirements may vary according to room category and reservation type.
Children and Family Stays
Families are welcome at the hotel. Room occupancy limits and bedding arrangements may vary by accommodation category.
Smoking Policy
Smoking is generally limited to designated areas. Guest rooms and indoor public spaces may operate under non-smoking regulations.
Pet Policy
Pets are generally not permitted unless otherwise specified in reservation terms.
Cancellation Terms
Cancellation policies depend on the selected rate plan. Guests should review booking conditions carefully before arrival.
Property Guidelines
Guests are expected to respect hotel facilities, maintain reasonable noise levels, and follow property regulations designed to ensure a pleasant stay for all visitors.